Where does knowledge management fit in this climate for law firms? Key points:
- The efficiency gains from KM should be welcomed when clients are more likely to challenge every item on the bill.
- With layoffs (whether formal or performance-based) it is important to transfer the knowledge from individual lawyers to teams of lawyers.
- KM can allow senior lawyers to delegate more to junior lawyers, allowing the senior lawyers to focus on client relationships.
- Use KM to increase the level of client service.
- With extra capacity is some areas, it is a great time for law firms to use that capacity on knowledge management activities.
- Focus on expanding the use of existing systems instead of going out and purchasing something new.
Read the full article at kmspace.blogspot.com